To help give you all the information you need to know about Mastaplasta’s unique range of Leather Repair products, we have put together a list of common questions that you may have about our website and answered them as best we can. If you can’t find the Leather Repair Kit or Leather Repair Patch you are looking for just drop us an email and we’ll get back to you as soon as possible.
The prices for each patch are shown on the main shop page here underneath each image, and also on the individual product pages underneath the name of the product
Where can I buy the patches from?
At the moment you can only buy our products online using this website. As soon as MastaPlasta is available in stores we will post all points of sale on a dedicated ‘ Where to buy’ page on this website. Please visit our shop page here to see all our products.
How do I place an order?
To place an order using this website please follow these steps –
Navigate to our products page and choose the right size and colour you need. Product filters are available in the sidebar on the left of the page.
Click on the product you want to view.
Choose how many patches you require using the quantity selector, then click ‘Add To Cart’
This will take you to your shopping cart where you will be shown the total costs of your purchase. Choose the appropriate shipping method and click ‘ Proceed To Checkout’
Here you will need to fill in all your personal details such as address, email and telephone number. Billing details will come first. If the address where you would like your order sent to is different to your billing address then please enter an alternative shipping address. You will be able to checkout as a registered user or as a guest. Setting up an account will speed up the checkout process the next time you wish to buy from us. You can also opt in or out our newsletters.
Choose the method of payment you wish to use. If you choose PayPal then you will be directed to the PayPal website to complete your purchase and then re-directed back here. If you choose a credit or debit card then you can simply fill in your details in the blank fields provided. We do not store any card details whatsoever.
Tick the ‘I’ve read and accept the terms & conditions’ and click ‘Place Order’
Your payment will now process, once it has all gone through you will see an order confirmation page.
An email will be sent to you with details of you order.
Once we have prepared and shipped your order, you will receive another email to confirm this.
Your order will arrive within the mention time frames as described on our Shipping page here.
What are Mastaplasta’s Leather Repair Kits made from?
Our leather repair patches are a synthetic leather compound called Axiom Hide.
How do I apply the product?
For a detailed and visual demonstration of how to apply your leather repair patch please click here
How do I clean it?
Your repair kit can be easily wiped clean with a damp cloth and any other solution that is suitable to use on leather surfaces.
Can I cut the patch?
If you would like to cut the any of our leather repair patches to make it a more custom fit, then yes with a sharp pair of scissors it is possible. We advise that you cut the patch before removing the backing paper.
Will my leather patch be the same colour as the one on the website?
Everyone’s screen settings are different, so colours may not be exactly the same as how they appear on your screen.
What if I don’t like the colour?
You can only return your leather repair patch in the same state it was delivered, i.e. if you have removed the product from its packaging we can not accept any returns. Inside your package you will find a returns form which you need to fill in and send back to us along with your item. We provide a sticky returns address label to make your life a little easier. More details on our returns policy can be found here. Try and use the original mail bag if you can, otherwise ensure the package is well wrapped and sealed.
Can I remove the patch once its on?
It is very important to remember that once the product has been applied it may become extremely difficult to remove. MastaPlasta Ltd cannot accept responsibility for any damage that may be caused to any substrate surface that the patch has been applied to or its subsequent removal by physical or chemical means.
What if I try and remove the patch and do more damage?
Mastaplasta Ltd cannot accept responsibility for any damage that may be caused to any substrate surface that the patch is applied to or its subsequent removal by physical or chemical means.
What can I use my MastaPlasta for?
Our leather repair patches will stick to any leather or synthetic leather surface. Our products have been used on a variety of different things such as, sofas, armchairs, car seats, motorcycle seats, luggage, leather clothing, bar stools, brief cases, saddles, boats, gym benches, kids soft play areas. The sky is the limit.
How do I know if my order went through?
You will receive a confirmation email from us with details of your order and payment information. This means it has gone through and has been received by us ready for processing.
I never received a confirmation email after placing my order?
Don’t panic, it may have made its way to your spam folder by accident so have a look in there. If you still can’t find it then please email us on firstname.lastname@example.org and we will check our system for you.
Which county will my order be dispatched from?
All orders are the UK and Ireland are dispatched from the United Kingdom. Orders for Spain and the rest of Europe are dispatched from our Spanish office.
When can I expect to receive my order?
Once we have processed your order you will receive an email confirming that it has been dispatched. You will then receive your order depending on what delivery method you have chosen. Please view our delivery page here which states how long it will take for your order to arrive.
Can I cancel or change my order?
If the order has been placed, we are unable to change it. If you chose the wrong colour or size, you can return it as soon as you receive it. Please refer to our return policy here. If you would like to order additional items, please place a new order.
How will I receive the invoice for my order?
Your invoice will be sent to you by email.
Do you accept voucher codes?
We do accept voucher codes. If you have a valid code and wish to use it on our site then simply introduce the code in your shopping cart or during checkout.
My voucher code isn’t working?
If you are sure that you are using a valid code and it still doesn’t work please contact us on email@example.com
What methods of payment do you accept?
We accept all major credit cards and paypal payments.
Is it safe to order online with my credit card?
Yes, we are confident about the transaction security we offer. Paypal payments are made directly via their own website and therefore not processed by us. Credit/Debit card payments are dealt with by Stripe and are fully secure. We do not store any personal information or card data on our servers at any time.
What are the shipping costs?
For a list of the countries we ship to please visit our Shipping and delivery page here
How do I return my order?
You can only return your patch in the same state it was delivered ie. if you have removed the product from its packaging we can not accept any returns. Inside your package you will find a returns form which you need to fill in and send back to us along with your item. We provide a sticky returns address label to make your life a little easier. More details on our returns policy can be found here. Try and use the original mail bag if you can, otherwise ensure the package is well wrapped and sealed.
Which brown do I choose?
If you aren’t sure of which colour brown will best match your item, then we advise you to order a selection of colours and simply return the one that you don’t need. We will then refund the amount of the returned patch.